Returns & Exchanges

Due to the custom and perishable nature of our handcrafted Eternity® Flower arrangements, all sales are final and we are unable to accept returns or exchanges. We are committed to ensuring your arrangement arrives in perfect condition and will address any shipping damages or order errors promptly.

Return Process

• 1.
  Inspect Upon Delivery

  Please examine your Venus et Fleur arrangement immediately upon arrival to ensure it meets our luxury standards and is free from transit damage.

• 2.
  Document Any Issues

  If your order is damaged or incorrect, take clear photographs of the arrangement and the original shipping packaging within 48 hours of receipt.

• 3.
  Contact Concierge

  Email our client services team at [email protected] with your order number and the documentation of your concerns for a formal review.

• 4.
  Resolution Review

  Our team will evaluate your claim and, if approved, will arrange for a replacement or store credit to ensure your home decor experience is seamless.